Contact Us

Contact your BDM

If your enquiry is in relation to a loan scenario or a policy interpretation question, please contact your BDM directly.

BDM Contact Details
Contact Head Office

Before you call

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Our Broker Service Line

If you have an enquiry prior to formal approval, you can call our Broker Service Line between 8:30am - 5pm (AEST) on 1800 627 499.

The Broker Service Line options are:

  • Press 1 - If your call is in relation to a new loan submission or if you require an update on your loan's assessment progress.
  • Press 2 - If your call is in relation to a loan which has been formally approved and is now awaiting documentation.
  • Press 3 - If your loan has been formally approved and you require confirmation that executed mortgage documents have been received and verified.
  • Press 4 - If your enquiry is in relation to scheduling a settlement or confirming a settlement booking.
  • Press 5 - If your call is regarding your accreditation or difficulties using the broker website.
  • Press 6  - Any queries regarding establishing accounts, direct debits, credit card facilities or general banking needs for your client.

If you have a post-settlement enquiry, please call our Contact Centre directly on 13 14 22.  Press option 2, then option 3 for the home loan call queue.

Email us

For returned document queries, contact credit.documentation@heritage.com.au

For pre-conditional or post-conditional enquiries, contact assessment@heritage.com.au

For settlement enquiries, contact credit.settlements@heritage.com.au 

For build enquiries post approval, contact credit.construction@heritage.com.au

For accreditation or broker website enquiries, contact brokerenquiries@heritage.com.au