Processing Time Frames
Service SLA's for new application assessment: as at 19 August 2019
| ALL STATES | ||
| Assessment timeframes | Standard SLA | Current SLA |
| Conditional Approval (following receipt of mandatory supporting documents) | 4 working days | within SLA |
| Pre-Approvals - N.B. We are no longer accepting Pre-Approvals from Tuesday, 23/4/19 until further notice* | 5 working days | within SLA |
| Formal Approval (following receipt of acceptable valuation and any/all additional requirements) | 5 working days | within SLA |
| Post approval timeframes | Standard SLA | Current SLA |
| Preparation of Loan offer documents (mailed directly to the client following Formal Approval) | 2 working days | within SLA |
| Returned documents reviewed, certified and accepted | 2 working days | within SLA |
| Settlement scheduled and/or completed (following receipt and acceptance of correctly executed documentation) | 2 working days | within SLA |
* Pre-Approvals will no longer be accepted until further notice except for the following conditions:
- Existing Heritage Bank customers
- Construction portion of a land and build loan