Processing Time Frames
To find out about our Fast Track 24 hour response requirements, log into the Broker Website and head to Resources > FAQs.
Service SLA's for new application assessment: as at 15 October 18.
|Assessment timeframes||Time Duration||SLA +/-|
|Conditional Approval (following receipt of mandatory supporting documents)||4 working days||+ 4 days|
|Approval in Principal (following receipt of mandatory supporting documents)||5 working days||+ 3 days|
|Formal Approval (following receipt of acceptable valuation and any/all additional requirements)||5 working days||+ 1 day|
|Post approval timeframes||Time Duration||SLA +/-|
|Preparation of Loan offer documents (mailed directly to the client following Formal Approval)||2 working days||within SLA|
|Returned documents reviewed, certified and accepted||2 working days||within SLA|
|Settlement scheduled and/or completed (following receipt and acceptance of correctly executed documentation)||2 working days||within SLA|
For enquiries prior to formal approval, please contact our Broker Hotline on 1800 627 499.
Please contact our Documentation Team for any returned document queries on firstname.lastname@example.org or phone 07 4694 9146.
For any settlement enquiries, please contact email@example.com or phone 07 4694 9148.
For any build enquires post approval, please contact firstname.lastname@example.org