Processing Time Frames

Service SLA's for new application assessment: as at 19 August 2019


 Assessment timeframes Standard SLA  Current SLA
Conditional Approval (following receipt of mandatory supporting   documents)  4 working days  within SLA
Pre-Approvals - N.B. We are no longer accepting Pre-Approvals from Tuesday, 23/4/19 until further notice*  5 working days  within SLA
Formal Approval (following receipt of acceptable valuation and any/all additional requirements)  5 working days  within SLA
 Post approval timeframes  Standard SLA  Current SLA
Preparation of Loan offer documents (mailed directly to the client following Formal Approval)  2 working days  within SLA
Returned documents reviewed, certified and accepted  2 working days  within SLA
Settlement scheduled and/or completed (following receipt and acceptance of correctly executed documentation)  2 working days  within SLA


* Pre-Approvals will no longer be accepted until further notice except for the following conditions:

  • Existing Heritage Bank customers
  • Construction portion of a land and build loan