Current Service Levels
Current Service Levels for new application assessment: as at 15 April 2021
* Pre-Approvals will no longer be accepted until further notice except for the following conditions:
- Existing Heritage Bank customers
- Construction portion of a land and build loan
NOTE: You will be unable to escalate an application within these advertised Service Levels.
ALL STATES | |
Pre-assessment timeframes | Current Service Level |
Initial review (confirmation of mandatory supporting documents uploaded successfully In AOL) | 1 business day |
Returned documents for subsequent review | 2 business days |
Assessment timeframes | Current Service Level |
Commence assessment (once supporting documents uploaded successfully in AOL) | 8 business days |
Returned documents received to formal approval | 5 business days |
Company/Trust/Non-personal applications - Returned documents received to formal approval | 10 business days |
Post approval timeframes | Current Service Level |
Preparation of Loan offer documents (mailed directly to the client following Formal Approval) | 3 business days |
Returned documents reviewed, certified and accepted | 2 business days |
Settlement scheduled and/or completed (following receipt and acceptance of correctly executed documentation) | 2 business days |
For tips on getting your loan applications approved faster click here.