Processing Time Frames

Service SLA's for new application assessment: as at 13 March 19

 

 ALL STATES    
 Assessment timeframes Standard SLA  Current SLA
Conditional Approval (following receipt of mandatory supporting   documents)  4 working days  6 working days
Approval in Principal (following receipt of mandatory supporting documents)  5 working days  6 working days
Formal Approval (following receipt of acceptable valuation and any/all additional requirements)  5 working days  5 working days
 Post approval timeframes  Standard SLA  Current SLA
Preparation of Loan offer documents (mailed directly to the client following Formal Approval)  2 working days  3 working days
Returned documents reviewed, certified and accepted  2 working days  within SLA
Settlement scheduled and/or completed (following receipt and acceptance of correctly executed documentation)  2 working days  within SLA