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* REFINANCES - see below
These service levels are for new application assessment.
N.B. Uploaded documents received after 5pm AEST will not be counted as received until the following business day.
# Pre-approvals will no longer be accepted until further notice except for the following conditions:
Pre-assessment time frames | Current Service Level |
Initial review (confirmation of mandatory supporting documents uploaded successfully in AOL) | 2 business days |
Returned documents for subsequent review | 2 business days |
Assessment time frames | Current Service Level |
Commence assessment (once supporting documents uploaded successfully in AOL) - PURCHASES | 2 business days |
Commence assessment (once supporting documents uploaded successfully in AOL) - REFINANCES* | 5 business days |
Returned documents received to formal approval - PURCHASES | 2 business days |
Returned documents received to formal approval - REFINANCES* |
4 business days |
Post approval time frames | Current Service Level |
Preparation of Loan offer documents (emailed or mailed directly to the client, as per the application form, following Formal Approval) | 4 business days |
Returned documents reviewed, certified and accepted (we will prioritise certification based on settlement date for purchases) | 2 business days |
Settlement scheduled and/or completed (following receipt and acceptance of correctly executed documentation) | 2 business days |