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If you have an enquiry prior to formal approval, you can call our Broker Service Line on 1800 627 499.
The Broker Service Line options are:
Otherwise, please call our Contact Centre directly on 13 14 22.
For returned document queries, contact credit.documentation@heritage.com.au
For pre-conditional or post-conditional enquiries, contact assessment@heritage.com.au
For settlement enquiries, contact credit.settlements@heritage.com.au
For build enquiries post approval, contact credit.construction@heritage.com.au
For accreditation or broker website enquiries, contact brokerenquiries@heritage.com.au
Accredited Brokers who are logged into our Broker Website, can also access live chat weekdays between the hours of 8:30-5pm. This live chat will be with one of our specialised Contact Centre employees who can help you with the application status, escalation process & other general enquiries.