About us

About us

We're proud to be one of the longest-standing financial institutions in the country.  Since 1875, we've grown to become one of the largest customer owned banks in Australia.

But what's the difference between a bank and a customer-owned bank? We're independent - owned by our customers, not shareholders. So instead of pursuing massive profits, our focus is on putting People first.
Meet the team

Meeting at the office
Meet the team
We have one of the most experienced BDM teams in the industry.  With broker teams supporting every state, we're here to help you.
Our history

Heritage Bank has grown to today become one of Australia's largest customer-owned banks and is one of the longest-running financial institutions in the country. Our origins can be traced back to 1875, when the Toowoomba Permanent Building Society was established. That was followed in 1897 by the formation of the Darling Downs Building Society. The two organisations co-existed side-by-side in Toowoomba until 1981, when they merged to become Heritage Building Society.

In 1983, we established our Head Office in the newly constructed Heritage Plaza complex on Ruthven Street, the first high-rise office facility to be built in the Toowoomba CBD. By 1995, our total consolidated assets passed the $1 billion mark. By 2005, we had reached the $5 billion milestone.

Our ongoing dedication to our members saw us take out the 2014 Canstar Blue Challenger Bank Award for Most Satisfied Customers, the 2016 and 2017 JD Power Australian Retail Banking Satisfaction Study and the 2018 Roy Morgan Customer Satisfaction Awards Bank of the Year. We also established the Heritage Bank Charitable Foundation in 2018 with seed funding of $2 million, and in 2019, passed the $10 billion mark in assets and opened two new branches at Castle Hill and Parramatta in Sydney.
Our approach to sustainability

Sustainability Community Garden
Our approach to sustainability

We understand that the longevity of our society depends on the sustainability of our environment, our communities and our business practices.  Learn more about our sustainability approach.

Sponsorship & community

We support our members and their wider communities by making a positive difference through a diverse range of community initiatives, including our widespread Sponsorship program, Annual Photographic Awards, Community Branches and the Heritage Bank Charitable Foundation.

Community Support
Making a positive difference in our communities through a diverse range of initiatives including our annual photographic awards and charity golf day. Visit our Corporate website.
Community Branches
We partner with local communities to help them prosper through our Community Branch model. Visit our Corporate website.
Heritage Bank Charitable Foundation
The Heritage Bank Charitable Foundation has officially launched and you’re invited to join us in making a real difference in people’s lives. Visit the Foundation website.