Our approach to sustainability

Our key areas of focus
Heritage Bank has grown from our origins in Toowoomba in 1875 to become one of Australia’s largest customer-owned banks. Heritage is proudly customer-owned and committed to giving back to the communities we serve.  At our core, we exist to serve the interest of our members, and their communities, not to maximise profit for shareholders. Our sustainability approach focusses on serving our members and the communities they live in through a range of Environmental, Social and Governance (ESG) commitments.  We've outlined these below.
Our key areas of focus

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Environmental Sustainability

We're committed to supporting activities that contribute to greater environmental sustainability.  Where possible, we will avoid contributing to unacceptable environmental impacts caused by our activities as well as the activities of our customers, suppliers and business partners.

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Social Sustainability

We're acting now to create the framework we need, to reduce inequality and exclusion for vulnerable members of our communities.

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Sustainability through Governance

Through adopting high standards of corporate governance and ethical behaviour, we will act with the interest of our members driving our decisions.

Learn more

We have a responsibility to be guardians of our member's financial futures and we know this requires specific and measurable action towards our sustainability goals. To learn more about the specific actions we are taking, read our latest Member Report (PDF) and our ESG Position Statement (PDF). You can also access our ESG policy at heritage.com.au.


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