* REFINANCES - see below
These service levels are for new application assessment.
N.B. Uploaded documents received after 5pm AEST will not be counted as received until the following business day.
# Pre-approvals will no longer be accepted until further notice except for the following conditions:
| Pre-assessment time frames | Current Service Level |
| Initial review (confirmation of mandatory supporting documents uploaded successfully in AOL) | 2 business days |
| Returned documents for subsequent review | 2 business days |
| Assessment time frames | Current Service Level |
| Commence assessment (once supporting documents uploaded successfully in AOL) - PURCHASES | 10 business days |
| Commence assessment (once supporting documents uploaded successfully in AOL) - REFINANCES* | 15 business days |
| Returned documents received to formal approval - PURCHASES | 5 business days |
|
Returned documents received to formal approval - REFINANCES* |
5 business days |
| Post approval time frames | Current Service Level |
| Preparation of Loan offer documents (emailed or mailed directly to the client, as per the application form, following Formal Approval) | 4 business days |
| Returned documents reviewed, certified and accepted (we will prioritise certification based on settlement date for purchases) | 2 business days |
| Settlement scheduled and/or completed (following receipt and acceptance of correctly executed documentation) | 2 business days |