* REFINANCES - see below
These service levels are for existing Heritage Bank customer applications only.
N.B. Uploaded documents received after 5pm AEST will not be counted as received until the following business day.
| Assessment time frames | Current Service Level |
| Commence assessment (once supporting documents uploaded successfully in AOL) - PURCHASES | 4 business days |
| Commence assessment (once supporting documents uploaded successfully in AOL) - REFINANCES* | 7 business days |
| Returned documents received to formal approval - PURCHASES | 3 business days |
|
Returned documents received to formal approval - REFINANCES* |
3 business days |
| Post approval time frames | Current Service Level |
| Preparation of Loan offer documents (emailed or mailed directly to the client, as per the application form, following Formal Approval) | 4 business days |
| Returned documents reviewed, certified and accepted (we will prioritise certification based on settlement date for purchases) | 2 business days |
| Settlement scheduled and/or completed (following receipt and acceptance of correctly executed documentation) | 2 business days |