Heritage has been a strong supporter of the broker market and consistently offers award winning, competitively priced lending products that are flexible and rich with features. We offer broker services in every state and territory in Australia.
Heritage is proud of being one of Australia's largest customer-owned banks. Our big difference is that we don't try to maximise the profits we make from our customers to pay shareholders. We retain modest profits to guarantee our financial strength, then return the rest to our customers in many ways. These include fair pricing, competitive fees and charges and flexible products.
These service levels are for new application assessment.
* Pre-approvals will no longer be accepted until further notice except for the following conditions:
|Pre-assessment time frames||Current Service Level|
|Initial review (confirmation of mandatory supporting documents uploaded successfully in AOL)||1 business day|
|Returned documents for subsequent review||2 business days|
|Assessment time frames||Current Service Level|
|Commence assessment (once supporting documents uploaded successfully in AOL) - PURCHASES||4 business days|
|Commence assessment (once supporting documents uploaded successfully in AOL) - REFINANCES||4 business days|
|Returned documents received to formal approval||3 business days|
|Post approval time frames||Current Service Level|
|Preparation of Loan offer documents (emailed or mailed directly to the client, as per the application form, following Formal Approval)||3 business days|
|Returned documents reviewed, certified and accepted||2 business days|
|Settlement scheduled and/or completed (following receipt and acceptance of correctly executed documentation)||2 business days|
As a Mortgage Broker, having access to lenders who suit my clients' needs both in the short & long term is paramount. Heritage Bank is one of my main lenders that do suit a lot of my clienteles' needs, and having a really good product suite, along with brilliant Business Development support, has made Heritage Bank one of my preferred lenders for my clients. On a personal level I also have lending with Heritage Bank and chose them due to their product niches and I can't see myself leaving them for any reason. My clients also very rarely refinance out of Heritage which is a testament to them as both a lender and a banking institution. I highly recommend Heritage both professionally and personally.Andrea
Efficient timelines & communication is paramount in our business which I have experienced consistently every time which makes the end to end process with Heritage satisfying & rewarding not only for us but for our clients which is of high priority. Recommend them highly any day.Holly
My BDM & I have developed a great relationship. His support, receptiveness and willingness to help has made him and Heritage Bank an integral part of my business. He has always been there to guide and help with applications, scenarios and any aspect of lending that I need assistance with. He has kept me and my clients well informed of changes and updates.Gabi
They have some really good niches and their rates and products are fantastic. All the customers I have placed with Heritage love them. The best part of Heritage is the BDM support, a really terrific team of people who go out of their way to assist.Kirsty
As a broker, you depend on timely responses & support from your BDM. My BDM at Heritage has always delivered exceptional service & combined with direct access to the Credit Assessors, Heritage Bank live up to expectations on all aspects in the Broker market.Chris