Welcome Brokers

Heritage Bank - putting 'People first'

Heritage has been a strong supporter of the broker market and consistently offers award winning, competitively priced lending products that are flexible and rich with features.  We offer broker services in every state and territory in Australia.  

Heritage is proud of being one of Australia's largest customer-owned banks.  Our big difference is that we don't try to maximise the profits we make from our customers to pay shareholders.  We retain modest profits to guarantee our financial strength, then return the rest to our customers in many ways.  These include fair pricing, competitive fees and charges and flexible products.  

Current Service Levels
Effective 16 November 2021

NOTE: You will not be able to escalate an application within the advertised Service Levels.

These service levels are for new application assessment.

* Pre-approvals will no longer be accepted until further notice except for the following conditions:

  • Existing Heritage Bank customers
  • Construction portion of a land and build loan
  • In conjunction with a refinance application (Bridging Loans excluded).  N.B. When lodging these applications, they will need to be submitted as 2 separate loans at the same time in AOL with each application referencing each other.
  • If above conditions are met, the current service level will be 7 business days to commence assessment (once supporting documents uploaded successfully in AOL)
Pre-assessment time frames Current Service Level
Initial review (confirmation of mandatory supporting documents uploaded successfully in AOL) 1 business day
Returned documents for subsequent review 2 business days
Assessment time frames Current Service Level
Commence assessment (once supporting documents uploaded successfully in AOL) - PURCHASES 4 business days
Commence assessment (once supporting documents uploaded successfully in AOL) - REFINANCES 4 business days 
Returned documents received to formal approval 3 business days
Post approval time frames Current Service Level
Preparation of Loan offer documents (mailed directly to the client following Formal Approval 3 business days
Returned documents reviewed, certified and accepted 2 business days
Settlement scheduled and/or completed (following receipt and acceptance of correctly executed documentation) 2 business days

Christmas cut-off

To settle by Christmas Eve (24 December) we will require:

  • 10 December - Application unconditionally approved in NextGen
  • 21 December - Signed mortgage documents received by Credit and in order/correctly executed

To obtain finance/formal approval prior to Christmas Eve (24 December) we will require:

  • 15 December - All Assessment & Verification documents uploaded to NextGen
2 Year Fixed Rate in Package
2.39 % PA 2.96 % PA
New 2-Year Fixed Owner Occupied (Principal & Interest) loans in Package of $150,000+ up to 90% LVR1. Package criteria applies.
Comparison Rate* See Comparison Rate warning
What our brokers are saying...

As a Mortgage Broker, having access to lenders who suit my clients' needs both in the short & long term is paramount.  Heritage Bank is one of my main lenders that do suit a lot of my clienteles' needs, and having a really good product suite, along with brilliant Business Development support, has made Heritage Bank one of my preferred lenders for my clients.  On a personal level I also have lending with Heritage Bank and chose them due to their product niches and I can't see myself leaving them for any reason.  My clients also very rarely refinance out of Heritage which is a testament to them as both a lender and a banking institution.  I highly recommend Heritage both professionally and personally.

Andrea

They have some really good niches and their rates and products are fantastic.  All the customers I have placed with Heritage love them.  The best part of Heritage is the BDM support, a really terrific team of people who go out of their way to assist.

Kirsty

As a broker, you depend on timely responses & support from your BDM.  My BDM at Heritage has always delivered exceptional service & combined with direct access to the Credit Assessors, Heritage Bank live up to expectations on all aspects in the Broker market.

Chris

Efficient timelines & communication is paramount in our business which I have experienced consistently every time which makes the end to end process with Heritage satisfying & rewarding not only for us but for our clients which is of high priority.  Recommend them highly any day.

Holly

My BDM & I have developed a great relationship.  His support, receptiveness and willingness to help has made him and Heritage Bank an integral part of my business.  He has always been there to guide and help with applications, scenarios and any aspect of lending that I need assistance with.  He has kept me and my clients well informed of changes and updates.

Gabi

Customer Owned Money Minder of the Year 2021.

The results are in! We are Money Magazine's Customer-Owned Money Minder of the Year 2021.

Learn about the award at heritage.com.au.